Returns & Exchanges

# Returns, Refunds & Order Resolution Policy

At Flavors of India – Evansville, every order matters. We aim to resolve legitimate order concerns fairly and promptly.

### Prepared Food Returns

For food safety reasons, prepared and served food generally cannot be returned or resold.

### Cancellations

Orders canceled before preparation begins may qualify for a full refund. Once food preparation has started, eligibility depends on the circumstances and applicable law.

### Incorrect, Missing or Damaged Items

If an order arrives incomplete, incorrect, damaged or otherwise does not meet what was purchased, please contact the restaurant promptly.

After reviewing the concern, we may offer an appropriate replacement, partial or full refund, or voluntary credit toward a future order.

### Quality Complaints

We take concerns about freshness, preparation and food safety seriously. Customers are encouraged to contact us as soon as possible so we can investigate and respond fairly.

### Pickup and Unclaimed Orders

Orders are prepared for the selected pickup time. If an order is not collected, the customer should contact the restaurant. Refund eligibility will depend on preparation status, fulfillment circumstances and applicable law.

### Delivery Orders

Delivery concerns should be reported promptly. If an order was placed through a third-party platform, customers may also need to contact that platform's support team.

### Payment Disputes

If you notice an incorrect or unauthorized charge, please contact us at 812-893-4786. We will review our transaction records and work toward a resolution.

Customers retain all applicable rights to dispute charges with their payment provider. Nothing in this policy waives those rights.

### Refund Processing

Approved refunds will generally be issued to the original payment method, with posting times determined by the payment provider.

**Contact:** 812-893-4786

We appreciate the opportunity to make things right.